Let’s Debrief: Library Incident Support Tools for Front-line Staff

Date

June 13, 2024 14:00 - 16:00

Location

Online

Details

Website: https://thepartnership.ca/education/events/#Leadership

As public libraries across North America experience increasingly complex social issues, front-line staff are confronted with challenging situations on a daily basis, and it is no longer enough to expect them to simply “shake it off”. This interactive online workshop uses real-life debriefing protocols that have been implemented at Calgary Public Library to provide people leaders in libraries with tools and skills to debrief with library staff. Walk through the steps for debriefing, share examples of where debriefing can be used, and discuss ways to establish a process and introduce it to staff. Take this opportunity to ask questions, participate in peer-to-peer sharing, and join group problem-solving.

Intended Audience:
New supervisors, managers and leaders, and colleagues interested in leadership roles. Everyone is welcome.

Date: Thursday, June 13, 2024
Time: 2pm – 4pm ET
Location: Online via Zoom

Facilitators:

• Becky Potter, Library Experience Supervisor at Central Library at Calgary Public Library
• Mary Graham, Assistant Manager at Calgary Public Library at 3 community libraries in the city’s northeast.